Terms & Conditions

General
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately. 
To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us. 

Orders
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out. 

Payment
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it. 
We will take reasonable care to make our site secure. All online banking transactions on this site are processed using BillPLZ, which is a secure online payment gateway that encrypts your details in a secure host environment. 
In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site. 

Vouchers
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.

Delivery
Kindly take note that we will process and send out all order within 24 hours after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.

Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), development by Mobile88.com Sdn Bhd. iPay88 complies with PCI Data Security Standard and Malaysia Payment System Act.

iPay88 – Affiliate Bank include:
– Maybank2u
– CIMB Clicks
– Alliance Bank
– Ambank
– Hong Leong Bank
– RHB
– MEPS Affiliate Banks
– Web Cash

Shipping Details
We offer domestic and international delivery services both via Pos Laju Malaysia. Pos Laju Malaysia is a next day delivery service and it makes delivery on Monday – Saturday, excluding the first Saturday of every month and local public holidays. 
Tracking number will be provided through email once we have shipped out your order. If you have not received your order within 3 working days, please contact info@shawlpublika.com


Postage charges
Postage fees for domestic delivery are as below:

West Malaysia – Start from RM6
Sabah & Sarawak – Start from RM9

Only defect or wrongly received items are eligible for exchange. Exchange only to same design. 

Items that are in an unwashed, unaltered and unworn condition, exchange will be accepted and allowed for defective items only within 3 days of receipt (for both local and international orders). Shipping cost for the return will be borne by the customer.

During peak season (Ramadhan), exchange of defective items are not applicable via shipping. Exchange of defective items are only available at Shawlpublika HQ subject to availability.However, customers are advised to notify us at info@shawlpublika.com  by quoting the order number and the product details.

Sale items and purchases made with discount coupons are non-refundable. Customers have to make sure the measurement of every part of the body fit the measurement of the given sizing chart because HQ does not entertain any exhange due to sizing mistake by customers.

Deposit of 50% of total purchase order to be paid to secure reserve items. Balance must be paid within 7 days of the order date. Failure to do so will release the reserved order items and paid deposit will be turned into STORE CREDIT. 

Deposit of 50% of total purchase order to be paid to secure reserve items. Balance must be paid within 7 days of the order date. Failure to do so will release the reserved order items and paid deposit will be turned into STORE CREDIT. 

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